Hello everyone, Today We had a delivery to a lady who wanted to show us where she wanted the material and it was across the backyard. We politely informed her that we weren't going to drive across the yard that we would set The material down as soon as the yard met the pavement and she insisted on getting her husband to come outside and see what he wanted to do. instead of coming outside and having a quarter conversation he came out screaming and cussing and we just walked off the property. We told him where we were comfortable leaving the material and even gave him an alternative drop spot which would be up his driveway and he refused and continue to scream and cuss at us. So we left call the market manager told him that we disengaged from the customer before anything else could happen and we were commended for our actions. The shipper then called us to get our side of the story and asked if we would go back and which we said we never had an issue making the delivery it's the customer that we have the issue with. the shipper called the customer and the customer started screaming and cussing at the manager in which she went ahead and canceled his order for him and decided not to deal with him anymore either!
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