Implications of product recalls

It's been nearly a month since an apple juice recall. The National Consumer Commission has since launched an investigation into the conduct of Elgin Fruit Juices, which is believed to be the source of the recalled products. But what are the implications for businesses and consumers in such cases? How can businesses protect themselves from the fallout of a product recall and what kind of assistance can consumers receive. Lizo Mnguni from Old Mutual Insure unpacks this. Courtesy #DStv403

Implicationsproductrecalls